
Express Last Mile AU — M4 Network
Fast, trackable last-mile delivery across metro and regional Australia. Optimised for eCommerce, retail, and B2B replenishment.
Service overview
M4 is our express last-mile tier focused on same-day and next-day delivery in major Australian corridors with gated SLA, proof-of-delivery (POD) with photo and signature, and SMS/Email updates for recipients.
- Options: Same-day, Next-day express, Pre-booked timeslots
- Coverage: Metro hubs + selected regional routes
- Capabilities: Oversize pallets, parcel consolidation, eCommerce returns handling
Fleet & tech
Eco urban fleet, route optimisation, and handheld POD devices with live telematics.
Network map & capacity
We operate a hub-and-spoke model across major east coast corridors with cross-dock capacity in Melbourne, Sydney and Brisbane. Daily cut-offs and dynamic capacity scaling support peak events and promotions.
- Transit times visible in portal
- Dedicated onboarding for high-volume sellers
- Custom SLAs for enterprise customers

Case studies
eCommerce peak readiness
Reduced delivery exceptions by 32% during peak season for a national fashion retailer.
Retail replenishment
Same-day replenishment to 120 retail stores with palletised last-mile handover.
Regional reach
Extended M4 lanes into selected regional towns with consolidated drop-offs and tracking.
FAQ — common last-mile questions
Service tiers & pricing guide
| Tier | Transit | Typical SLA | Best for |
|---|---|---|---|
| M4 Express | Metro Same-day | Same-business day | High-priority eCommerce |
| M4 Priority | Metro & regional | Next-day | Retail replenishment |
| M4 Bulk | Consolidated | 2-4 days | Cost-sensitive B2B |
Operations team

Samantha Lee — Head of Last Mile
Samantha leads network planning and SLA management for our M4 lanes. She coordinates carrier partners and ensures POD compliance across channels.
Integrations & onboarding
We offer quick onboarding: EDI/SFTP, API keys for sandbox, and dedicated onboarding manager for carrier rules and parcel labelling templates.
- Label templates in ZPL/PNG
- Automated pickups & cut-off windows
- Returns portal for consumers
