Express Last Mile Delivery Australia

Express Last Mile AU — M4 Network

Fast, trackable last-mile delivery across metro and regional Australia. Optimised for eCommerce, retail, and B2B replenishment.

Service overview

M4 is our express last-mile tier focused on same-day and next-day delivery in major Australian corridors with gated SLA, proof-of-delivery (POD) with photo and signature, and SMS/Email updates for recipients.

  • Options: Same-day, Next-day express, Pre-booked timeslots
  • Coverage: Metro hubs + selected regional routes
  • Capabilities: Oversize pallets, parcel consolidation, eCommerce returns handling
Last mile vehicle

Fleet & tech

Eco urban fleet, route optimisation, and handheld POD devices with live telematics.

Network map & capacity

We operate a hub-and-spoke model across major east coast corridors with cross-dock capacity in Melbourne, Sydney and Brisbane. Daily cut-offs and dynamic capacity scaling support peak events and promotions.

  • Transit times visible in portal
  • Dedicated onboarding for high-volume sellers
  • Custom SLAs for enterprise customers
Speak to our network manager
Network map illustration

Case studies

Case study eCommerce

eCommerce peak readiness

Reduced delivery exceptions by 32% during peak season for a national fashion retailer.

Case study retail

Retail replenishment

Same-day replenishment to 120 retail stores with palletised last-mile handover.

Case study regional

Regional reach

Extended M4 lanes into selected regional towns with consolidated drop-offs and tracking.

FAQ — common last-mile questions

We attempt two contactless deliveries, notify recipients via SMS, and offer timed re-delivery or depot collection. For high-value items, signature is enforced.

Yes. We provide REST APIs and webhooks for shipment status, POD images, and ETA updates. Integration is standard during onboarding.

Standard parcel up to 30kg; palletised freight supported with lift-gate and tail-lift options. Contact our operations team for bespoke items.

Service tiers & pricing guide

Tier Transit Typical SLA Best for
M4 Express Metro Same-day Same-business day High-priority eCommerce
M4 Priority Metro & regional Next-day Retail replenishment
M4 Bulk Consolidated 2-4 days Cost-sensitive B2B

Operations team

Operations manager

Samantha Lee — Head of Last Mile

Samantha leads network planning and SLA management for our M4 lanes. She coordinates carrier partners and ensures POD compliance across channels.

Integrations & onboarding

We offer quick onboarding: EDI/SFTP, API keys for sandbox, and dedicated onboarding manager for carrier rules and parcel labelling templates.

  • Label templates in ZPL/PNG
  • Automated pickups & cut-off windows
  • Returns portal for consumers