Legal overview background

Legal & Compliance — Marventoq

Terms, statutory notices, dispute resolution and regulatory compliance for our Australia logistics operations.

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Terms of Service

These Terms set out the contractual relationship between Marventoq and its clients for logistics, warehousing, freight forwarding and related services in Australia. By using our services you agree to these Terms together with any Service Agreement signed between the parties.

We provide transport, storage, fulfilment and customs brokerage. Specific service levels, liabilities and rates are set in the applicable Service Agreement and job sheets.

Except as required by the Australian Consumer Law, our liability is limited to direct losses and capped at a maximum equivalent to the fees paid for the relevant service. We exclude indirect and consequential loss to the extent permitted by law.

Clients are advised to maintain marine and cargo insurance. Claims for loss or damage must be notified promptly and in writing within the time frames specified in the Service Agreement or relevant law.

Consumer rights, refunds & returns

Marventoq complies with the Australian Consumer Law (ACL). Statutory guarantees apply to consumers and cannot be excluded. For non-consumer commercial clients, contractual terms apply.

  • Notification: Report shipment damage or service issues within 5 business days for domestic deliveries.
  • Refunds: Where a refund is due under ACL or our terms, we will process it within 14 days of agreement.
  • Returns: Returns are processed per the return instructions in your service agreement or eCommerce portal.
Returns processing

Our returns centre supports reverse logistics, quality inspection and restocking for eCommerce partners.

Privacy & data handling (summary)

We collect and process personal information necessary to provide logistics services, including contact, shipment and customs data. Full details are available in our Privacy Policy.

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Retention, cross-border transfer, and disclosure to customs or carriers are governed by legal obligations and the Privacy Policy. Data access or correction requests can be made via the contact email listed below.

Complaints, dispute resolution & jurisdiction

We aim to resolve complaints promptly. If you have a concern, please contact our operations team. If unresolved, the dispute resolution steps below apply:

  1. Raise the issue via ops.smartexpansion@outlook.com or +61 42 975-83-16 with supporting details.
  2. Escalation: If not remedied within 14 days, escalate to the Compliance Officer at compliance@smartexpansion.au (or use our online contact form on Contacts page).
  3. External dispute resolution: For consumer disputes, parties may refer matters to the Australian Competition and Consumer Commission (ACCC) or state fair trading agencies.

Governing law: These Terms are governed by the laws of the State of Victoria, Australia. Exclusive jurisdiction of courts in Victoria applies unless otherwise agreed.

Compliance officer

Compliance Officer

Jane Roberts — Compliance & Legal

Regulatory compliance & statutory identifiers

Company information required under Australian law:

Business name Marventoq
ABN 17 624 853 219
ACN 624 853 219
Registered address Suite 5, 18 Highgate Street, Fitzroy VIC 3013, Australia
Primary contact info.smartexpansion@gmail.com

Shipping, customs & hazardous goods

Marventoq provides customs brokerage and cross-border logistics. Clients must ensure accurate declaration of goods and comply with Australian Border Force requirements. We reserve the right to suspend handling of goods that are undeclared, prohibited or require special permits.

Customs clearance

For regulated or hazardous goods, provide MSDS and required permits before shipment. Additional handling fees and delays may apply. Marventoq will assist with clearance but any fines or penalties arising from incorrect documentation remain the responsibility of the client unless otherwise agreed.

Additional notices & updates

We update our legal terms, policies and service conditions periodically. The current version is effective as of 1 May 2026. Continued use of our services after updates constitutes acceptance.

For queries or to request copies of our full Terms or Privacy Policy, contact: ops.smartexpansion@outlook.com or call +61 42 975-83-16.