Privacy Policy

Marventoq ("we", "our", "us") is committed to handling personal information with care and in accordance with applicable Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains what information we collect, how we use it, how we disclose it, and the choices available to you. It also outlines the steps we take to protect information and how you can contact us with questions or requests.

Information we collect. We may collect identifiers and contact details (such as name, business title, phone number, and email), commercial and transactional information (such as service requests, shipment data, and billing records), and technical information (including IP address, device characteristics, and interaction data with our websites or portals). We collect information directly from you, from your authorized representatives, through our service delivery, from publicly available sources, and from service providers engaged to support our operations.

Purpose of use. We use personal information to provide logistics, warehousing, and freight services; to manage accounts and payments; to verify identity and authenticate access; to operate, maintain, and improve our websites, applications, and processes; to respond to inquiries; to conduct analytics, service planning, and quality assurance; and to comply with legal and regulatory requirements. Where lawful and appropriate, we may use contact details to share updates about services, events, or guidance relevant to supply chain operations. You may opt out of marketing communications at any time using the instructions included in those messages.

Disclosure. We may disclose information to third-party carriers, brokers, customs and biosecurity partners, warehousing providers, IT and cloud hosting vendors, professional advisors, and other service partners involved in delivering or supporting our services. We may also disclose information when required or permitted by law, such as to government authorities and regulators, tribunals, or courts. Where feasible and appropriate, we use contracts and reasonable safeguards to help ensure that recipients protect the information and use it only for authorized purposes.

International transfers. Given the nature of cross-border logistics and cloud technologies, information may be transferred to, or stored in, jurisdictions outside Australia. We take reasonable steps to ensure recipients implement safeguards that are consistent with the level of protection required under Australian law, and we assess vendors and data transfer arrangements with attention to security and privacy obligations.

Security. We apply administrative, technical, and physical measures designed to protect information against unauthorized access, alteration, and misuse. These measures include access controls, encryption in transit where applicable, network monitoring, staff training, and vendor management practices. While *** method can provide absolute protection, we regularly review controls and improve them in line with industry guidance and operational needs.

Data retention. We retain personal information for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, to resolve disputes, and to maintain appropriate business records. When information is *** longer required, we take reasonable steps to de-identify or securely dispose of it.

Your rights. Subject to applicable law, you may request access to the personal information we hold about you, request correction if it is inaccurate, or raise a concern about how your information has been handled. We will respond within a reasonable period and outline any steps taken. If we decline a request, we will explain the reasons as permitted by law and tell you how to lodge a complaint.

Cookies and analytics. Our websites may use cookies and similar technologies to support essential functions, remember preferences, and conduct analytics to improve performance and usability. You can manage preferences through your browser settings. Some features may operate differently if cookies are limited.

Third-party links. Our websites and communications may include links to other sites or services that operate under their own privacy policies. We encourage you to review those policies to understand their practices. This Policy applies only to Marventoq and services under our control.

Updates to this Policy. We may update this Policy periodically to reflect changes in law, technology, or our services. The "Last updated" date will indicate the most recent revision. Significant changes will be communicated through appropriate channels.

Contacting us. For questions, requests, or complaints regarding this Policy or our handling of personal information, please contact Marventoq via email at privacy.smartexpansion@outlook.com or by phone at + (61) 42 975-83-16. You may also write to us at Suite 5, 18 Highgate Street, Fitzroy VIC 3013, Australia. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for guidance on lodging a complaint.

Last updated: 2026-05-18